Why IT Managed Services Matter
Managing IT in-house is expensive, time-consuming, and requires specialized expertise across multiple domains. Our IT managed services provide you with a complete IT department at a fraction of the cost of hiring full-time staff. We proactively monitor, maintain, and optimize your IT infrastructure 24/7, preventing issues before they impact your business and providing rapid resolution when problems do occur. Focus on running your business—we'll handle the technology.
Did you know? Companies using managed services report 50% fewer IT issues and 40% lower IT costs compared to traditional in-house IT management.
Our Managed Services
24/7 Network Monitoring
Our Security Operations Center monitors your infrastructure around the clock, detecting and resolving issues before they affect your users.
- Real-time system monitoring and alerting
- Network performance monitoring
- Server and application monitoring
- Automated remediation for common issues
Help Desk & User Support
Your employees get responsive, professional support whenever they need it via phone, email, or remote access.
- Unlimited help desk tickets
- Average response time under 15 minutes
- Remote and on-site support options
- Password resets and account management
Patch Management
Keep your systems secure and up-to-date with automated patch management for all your devices and applications.
- Windows and application updates
- Security patch deployment
- Firmware updates
- Testing before deployment
System Maintenance
Proactive maintenance keeps your systems running smoothly and prevents unexpected downtime.
- Disk space management and cleanup
- Performance optimization
- Log file analysis
- Database maintenance
Our Approach
1. Onboard
Comprehensive assessment and documentation of your environment
2. Monitor
24/7 proactive monitoring of all systems and services
3. Maintain
Regular maintenance and updates to prevent issues
4. Support
Responsive help desk support for your users
5. Optimize
Continuous improvement recommendations and implementation
What's Included:
- Unlimited Support: No per-ticket fees or hour limits
- Remote Monitoring: 24/7 surveillance of your IT infrastructure
- Help Desk: Support for all your users via phone, email, or portal
- Patch Management: Automated updates for security and stability
- Reporting: Monthly reports on system health and support tickets
- Strategic Planning: Quarterly business reviews and IT planning sessions
Why Choose Tech Center360?
- Predictable Costs: Fixed monthly fee with no surprise charges
- Proactive Approach: We prevent problems instead of just reacting to them
- Rapid Response: Average help desk response time under 15 minutes
- Experienced Team: Certified technicians with decades of combined experience
- Local Service: Based in NYC with technicians available for on-site support
- Scalable: Services scale with your business growth
Ready for Hassle-Free IT Management?
Let us handle your IT so you can focus on growing your business.